Who this policy covers
Chasing Horizons – Tours & Travels, DMC for Jammu, Kashmir and Ladakh. This policy applies to every tour, trek and package booked with us.
Cancellation charges
Charges are worked out from the total package cost and the number of days before your arrival date:
- 30 days or more before arrival: 10% of the total package cost.
- 15 to 29 days before arrival: 25%.
- 7 to 14 days before arrival: 50%.
- 3 to 6 days before arrival: 75%.
- Less than 72 hours before arrival, or a no-show: 100%.
Refund policy
- Refunds will be processed after deducting applicable cancellation charges and non-refundable supplier expenses.
- Hotel, houseboat, transport and activity bookings may have separate cancellation conditions.
- Approved refunds will generally be processed within 7 to 14 working days.
- Rescheduling requests are subject to availability and applicable additional charges.
Unforeseen circumstances
In case of extreme weather, road closures, government restrictions or other unforeseen circumstances, we will make reasonable efforts to offer alternative arrangements or rescheduling, subject to supplier policies.
Contact us
Chasing Horizons – Tours & Travels
Srinagar, Jammu and Kashmir
- Phone and WhatsApp: +91 88512 31637
- Email: [email protected]
- Website: www.chasing-horizons.com
Your agreement
By confirming a booking, customers acknowledge and agree to this cancellation policy, subject to applicable laws and disclosed booking-specific conditions.